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KRH Home Service Policies
Thank you for choosing KRH Home Services! Our goal is to make your project as simple, smooth, and stress-free as possible. Please review the following policies before booking. By scheduling a service with KRH Home Services, you acknowledge and agree to these policies.
Booking & Deposits
For first-time bookings, a booking deposit equal to one hour of the scheduled service rate is required to secure your appointment.
Your appointment is not considered confirmed until the booking deposit has been received.
The deposit will be applied toward the total cost of your service and is not an additional fee.
Returning clients are generally not required to pay a booking deposit. However, a deposit may be required for certain future bookings.
Estimates & Pricing
Pricing is based on the information provided at the time of booking, including the type of service, estimated amount of work, furniture or items involved, and anticipated time required.
Please provide accurate information and photos when requested so we can provide the most accurate estimate possible.
Estimates are based on the expected scope of work. If the project requires additional time or the scope of work changes after arrival, the final cost may change.
Any significant changes or additional work will be discussed with you before proceeding.
Payment
Any remaining balance is due upon completion of the scheduled service unless another payment arrangement has been agreed upon in advance.
For first-time clients who have paid a booking deposit, that deposit will be deducted from the total amount due.
Accepted payment methods will be provided at the time of booking.
Cancellations & Rescheduling
We understand that plans change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
For appointments with a booking deposit, cancellations or rescheduling requests made with less than 24 hours' notice may result in the loss of the deposit.
If KRH Home Services needs to reschedule due to illness, emergency, severe weather, or another unexpected circumstance, any deposit paid will be transferred to the new service date. If rescheduling is not possible, the deposit will be refunded.
Arrival & Access
Please make sure we can safely access the home, room, furniture, or work area at the scheduled appointment time.
The area where services will be performed should be reasonably accessible so work can begin upon arrival.
If we are unable to begin work because access is unavailable or the work area cannot reasonably be accessed, additional charges or rescheduling may be necessary.
Organizing Services
Clients are responsible for making the final decision about which belongings should be kept, donated, discarded, sold, or relocated.
KRH Home Services will not intentionally discard or donate personal belongings without the client's permission.
Removal, hauling, donation drop-off, or disposal of unwanted items is not included unless specifically agreed upon as part of your service.
Packing & Unpacking
Clients should identify any particularly fragile, valuable, sentimental, or irreplaceable belongings before packing begins.
KRH Home Services will handle your belongings with reasonable care. However, clients are encouraged to personally transport cash, jewelry, important documents, medications, collectibles, and other highly valuable or irreplaceable belongings.
Packing materials such as boxes, tape, protective wrap, and specialty containers must be supplied by the client unless otherwise agreed upon before the appointment.
Furniture Assembly
Furniture will be assembled according to the manufacturer's instructions whenever instructions are available.
Clients are responsible for ensuring that all furniture pieces, hardware, and necessary components are available for assembly.
KRH Home Services is not responsible for missing parts, incorrect parts, manufacturing defects, pre-existing damage, or problems caused by defective furniture or hardware.
Additional time required because of missing, mislabeled, defective, or unusually difficult components may affect the final service cost.
Furniture mounting, electrical work, plumbing, structural modifications, or other specialized work is not included unless specifically discussed and agreed upon before the appointment.
Existing Damage & Property Condition
Please notify us of any existing damage, fragile surfaces, unstable furniture, or other concerns before work begins.
KRH Home Services will use reasonable care while working in your home. We are not responsible for damage resulting from pre-existing conditions, defective products, unstable furniture, improperly installed fixtures, normal wear and tear, or circumstances outside of our reasonable control.
If you believe damage occurred during your service, please notify KRH Home Services as soon as possible so the situation can be reviewed.
Additional Work & Service Changes
We are happy to accommodate additional requests when our schedule and available time allow.
Work that was not included in the original booking may require additional time and will be added to the final service cost when applicable.
Larger additions or changes to the project may need to be scheduled for a separate appointment.
Refunds
Booking deposits are applied toward the scheduled service and are subject to the cancellation and rescheduling policy above.
Because KRH Home Services provides time- and labor-based services, completed services are generally non-refundable.
If you have a concern about a service you received, please contact us promptly so we have an opportunity to review the situation and work toward an appropriate resolution.
Safety & Right to Decline Service
KRH Home Services reserves the right to decline, discontinue, or reschedule work if a location, item, task, or working condition is considered unsafe.
We may also decline work that requires professional licensing, specialized equipment, or expertise outside the services offered by KRH Home Services.
By booking an appointment and allowing KRH Home Services to begin work, you acknowledge that you have reviewed and agreed to these service policies.
Agreement to Policies
KRH Home Services
Organizing • Packing & Unpacking • Furniture Assembly